Shipping Policy

HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?

Since all of our designs are made to order, they take a little longer than shops who have items in stock, usually 4-7 business days. Printing your item only once you've ordered it means less waste and overstock, and that's better for our planet!

WHICH CARRIER DO YOU USE?

We ship all items produced in the USA with USPS. For international shipments, we use reputable, trackable shipping companies such as YanWen, 4PX Logistics, Aramex, and YunExpress.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Many of our items ship from Asia, but most of our home goods ship from within the USA. Average shipping times are as follows:

  • USA - Within 4-10 business days

  • Canada - Within 4-10 business days

  • Europe - Within 4-8 business days

  • Australia/NZ - Within 5-15 business days

  • Rest of the World - Within 5-20 business days

You'll be sent tracking details as soon as your order ships, and for most items, you can track them the whole way using 17track.net.

I HAVEN'T RECEIVED MY ORDER

Please email us at customerservice@blackcherrykiss.com and include your order number from the confirmation email/SMS message. We'll help track down your order.

WHAT ABOUT CUSTOMS FEES/TAXES?

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.

Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.

If fees are charged by customs, they are the responsibility of the recipient, we do not cover any import or customs fees.

CANCELLATION & EXCHANGES

CAN I CANCEL OR CHANGE MY ORDER?

We try to submit all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun, but generally, cancellations are only possible within the first 12 hours of ordering.

Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.

MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?

Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.

MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING

This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows our sellers to create many different products with their artwork, without needing to make & photograph thousands of products a day.

It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.