Refund and Returns Policy

Return & Refund Policy

At Black Cherry Kiss, each item is made to order just for you. Because our products are custom-produced after purchase, we are not able to accept returns, exchanges, or cancellations for buyer’s remorse, wrong size selection, change of mind, or accidental orders.

Please review all product details, size charts, processing times, and shipping information carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@blackcherrykiss.com.

Please include:

Your order number
A brief description of the issue
Clear photos of the item and packaging

We will review the issue and, if approved, arrange a replacement or another appropriate solution.

Cancellations

Because orders are sent into production quickly, cancellations are not guaranteed. If you need to request a cancellation, please contact us as soon as possible. Once an order has entered production (usually within 12 hours of ordering,) it cannot be canceled or changed.

Sizing Issues

Please check the size chart carefully before ordering. Since each item is made to order, we cannot offer returns or exchanges for size issues unless the item you received is incorrect or defective.

Shipping Issues

Black Cherry Kiss is not responsible for delays caused by postal carriers, customs, weather, incorrect shipping addresses, or other circumstances outside of our control.

If your package appears lost or delayed, please contact us and we’ll do our best to help you look into it.

Incorrect Address

Please make sure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided at checkout.

If an order is returned to sender due to an incorrect address, additional shipping fees may apply to resend the package.

Contact Us

If you have an issue with your order, please contact us before sending anything back. Unauthorized returns will not be accepted.

Email: support@blackcherrykiss.com